Once your pre-ordered item/title is available, you will be notified with an e-mail that it has been shipped or it is ready to be shipped. Pre-ordered items/titles will not be delivered prior to the release date.

If you select an enhanced shipping method (Express Mail), your item(s) will be shipped by the release date. Other products will be shipped when they become available after the release date.

All pre-orders benefit from our Pre-Order Price Guarantee. This means that if the price drops by the release date on any pre-order title you purchased, you'll pay the lower price.

Remember: Your credit card is not charged until your pre-order is shipped, so check its expiration date. If your card expires between the time you place your pre-order and the time your order is shipped, you will receive an e-mail that informs you to update your credit card on the order by calling Customer Care at 1-866-668-1596 ext. 2

Shipping restrictions are as follows:

• Special and oversize items can be delivered to the Continental U.S. only. No P.O. Box or APO/FPO addresses.
• Special and oversize deliveries are shipped ground service only.
• No weekend deliveries are available for next-day or second-day service.
• P.O. Box and APO/FPO addresses will be ground service and/or Priority Mail only.
• Deliveries to Guam and the Virgin Islands addresses will be Parcel Post Air only.

1) When entering your shipping address, put your CMR or PSC number on address line 1 and your box number on address line 2. If your address includes a unit designation, put that on line 1 and the PSC/CMR and box number information on line 2.
examples:
PSC 80
BOX 1234
or
14th MP Co.
CMR 454 BOX 4321

2) For "City" put in APO or FPO depending on your branch of service

3) On the "State" line enter the following:
For AE, use AE
For AA, use AA
For AP, use AP

4) On the "ZIP/Postal Code" line, enter the ZIP code normally used.

5) On the "Country" line, leave it as USA

6) In the "Phone Number" area, we cannot accept international numbers. We suggest you enter the phone number of a family member or friend who is stateside.

The best way to figure out the approximate date that your product will arrive is to follow the chart below. You can also find out by adding an item to your Cart and choosing a shipping method to view the item's shipping cost and estimated arrival date.

How to calculate your order's arrival date:
Order Processing Time + Shipping Time = Total Delivery Time
The shipping method you choose determines your order's arrival date.

Note: Order processing time includes credit verification and time to pick and pack your order. If the merchandise is in stock, your order should leave our warehouse in 2-3 days. If the merchandise is on backorder it may take additional time. We reserve the right to split up shipments, if one or more of the item(s) ordered is currently not in stock, exceeds local shipping weight restrictions, or if the item is too fragile, and/or exceeds packaging restrictions. Please reference the availability message displayed on our product pages and in your Shopping Cart that indicates the expected time to ship.

If at all possible, DO NOT ACCEPT ANY PACKAGE WHICH YOU BELIEVE TO BE DAMAGED! If there are any visible signs of damage (bent corners, damaged or crushed box, water stain, etc.), DO NOT ACCEPT THE PARCEL. Instead notify the driver that you refuse the package, because you believe the contents might be damaged. He will provide you with a Claim Form to fill out to begin the Claim procedure.

All orders are insured upon shipment with the chosen carrier. Should your package sustain damage during transit, and you were unable to refuse the shipment, or you did not realize the damage until after you opened the package, you must contact us immediately. DO NOT OPEN THE PACKAGE ANY FURTHER, and DO NOT TAKE THE ITEM OUT OF IT'S SHIPPING BOX. Once you accept and open the package, the courier company has the right to dispute and deny the insurance claim.

We will submit a claim to the package courier, on your behalf. The process takes anywhere from 1-4 weeks, depending on the value, cause, and the extend of the damage. If we feel the process is going to take more than 2 weeks, we will send out a replacement product. We cannot issue Refunds during this time, until the investigation and claim are complete. PLEASE DO NOT DISCARD the damaged parcel. The courier requires it as proof of damage, and considers it evidence. A driver will be dispatched to pick up the package for inspection. If you discard the package, you will be liable.

Refunds will be credited to the original purchasing credit card account number only. When returning items, the credit is applied at the time we receive the item(s), please allow 14-21 days' processing time.

Cancelled orders are refunded within 1-3 business days, and will appear on your statement within 7-10 business days.

We GUARANTEE all of our products 100%

In the event you are not satisfied with your order or product(s), you may return the item(s) for a refund, exchange, or credit (Except for NON-RETURNABLE items). You will need to contact our Customer Care team (866-668-1596 ext. 2), and obtain an RMA (Return Merchandise Authorization) number. Once obtained, you will need to place this number on the outside of your package in order for our shipping department to accept the package.

All returned items must be in Like-New Condition, in their original packaging, and include all instructions, warranty cards, and all manuals. Otherwise a 25% re-stocking fee will apply. Upon examination, we will contact you with the status of the return/refund.

If for any reason you are not satisfied with a product, please contact us before sending the item back. Since we deal with several sources, we will need to send you proper instructions on how and where to return the item(s).

We guarantee that all products you buy are free of defects or you may return it immediately for a new replacement. If your item was damaged during shipment, please contact us and we will send you proper instructions on how to file a claim.

If you are not satisfied with your item, you may return it to us within a period of 30 days. Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error.

You can either bring your item(s) to our offices or return it by mail.

OFFICE:
Avoid shipping charges and receive a refund more quickly by returning online orders at our Brooklyn, NY offices:

• Your packing list/receipt and ID are required.
• Include all original packing materials, manuals and accessories with the product to avoid any additional fees.
• Returns of gift with purchase items, quantity discounts and bundle purchases have specific guidelines for what your return price will be.

MAIL:
BEFORE YOU RETURN ANYTHING, please obtain an RMA #, which you will need to write on the OUTSIDE of the BOX. Please call our Customer Care department to obtain your RMA # - 866-668-1596 ext. 2 - Any packages received without the RMA # not clearly marked on the outside of the box, will be refused

We will do our best to process your return quickly. Please allow 14-21 days. Refunds will be credited to the original purchasing credit card account number and/or original PayPal account only. If payment was made via Check, Money Order, or COD, please allow an additional 7-14 days for processing.

Follow these directions to return by mail:

• Include all original packing materials, manuals and accessories with the product to avoid any additional fees.
• Include the packing slip (sent to you in the original shipment) with your product and indicate the reason for the return. We recommend you return items via UPS or insured parcel post for proof of delivery. We also recommend that you reuse the original shipping carton and packing materials.
• You are responsible for all freight charges. However, you will be credited for shipping if the product was damaged or defective, or the wrong item was shipped. Please include the postal receipt in your return package.
• If you plan to mail back a computer, call Customer Care at 1-866-668-1596.
• Returns of gift with purchase items, quantity discounts and bundle purchases have specific guidelines for what your return price will be.
• Ship items to:
  DJ PRO AUDIO
  RMA #___________
  2417 Jericho Tpke
  Suite #256
  New Hyde Park, NY 11040
  

The following items are not refundable / returnable, unless they are in their original sealed package (unopened):

• Cartridges / Styli
• Fluids (Cleaners, Refills, etc.)
• Software (Please refer to the manufacturer's warranty)
• Headphones (NY State Health Law)
  

If you receive a defect product, please contact the manufacturer of the product. We are not responsible for defective products sent by the manufacturer to our warehouse. Please fill out all necessary warranty cards, and send them in immediately to activate the Manufacturer's Warranty.

MEDIA:
(Pre-Recorded & Blank) products, such as Vinyl, CDs, DAT, MD, can only be returned if the product is damaged or defective, and you must follow these conditions:

• You must contact us within 5 days of receiving the product, that it is damaged/defective to receive your RMA number. A replacement of the same title (if available), will be mailed out to you within 48 hours. Otherwise, we will extend Credit of the same value only.
• The following constitutes a Defective/Damaged Record or CD:
  - Warped or Bent
  - A Scratch that affects the product from playing properly.
• If the product is broken or cracked in any way, and appears to have been damaged in Transit, that is a claim that must be made to the Package Courier. Please contact us immediately to begin a claim.